We want your shopping experience at our websites to be easy and pleasant! For information on procedures, policies, and
answers to common questions, please select a topic from the
following:
Online Shopping at our websites
To shop at our websites, simply add items to your order by
clicking on the "Add to Cart " button located below the price
of the item(s) you wish to buy. When you add your first
item, an order page will be created for your shopping session.
You may view the contents of your order at any time during your
session by clicking on the "View Cart " icon located
in the banner at the top of the each page.
When viewing your shopping basket, you will have a chance to
adjust the quantity if desired. To remove an item from your
order, simply change the quantity to "0" and click the "update" button.
Once you are satisfied with the contents of your order:
- Choose one of our "Checkout" services.
- Enter your Shipping & Billing Information (the name and
address of the credit card holder) including a valid e-mail
address* for confirming your order.
- Click on the "Continue" button.
- Review your Shipping and Billing information, and select a
shipping method and payment option. Click on the "Continue"
button.
- Review your order summary thoroughly, then enter your
credit card information. Click on the "Submit Order" button to
complete your purchase.
- An order acknowledgement will be sent to the e-mail
address* you provided. Upon shipment of your order, you will be
sent a second e-mail with your shipping and tracking
information.
*Note: A valid e-mail address is required for the
proper processing of online orders. We reserve the right to
cancel any order that fails to provide an accurate e-mail
address. If you have questions regarding how we use your email
address, please see our Privacy Policy on this page.
Phone Number
If you need to call us about a product or order, please call
toll free: 866/297-2128 from 11:30am to 6pm West Coast Time.
Secure Transactions
You can shop with confidence on our websites. Our
SSL encryption, ensures secure online transactions.
Privacy Policy
The Musical Linguist/Spanish Online will not sell or give away ANY personal
information you provide for your orders. This includes email,
shipping or mailing address, phone, credit card data, or your
name.
Payment Methods
We honor Visa, MasterCard, American Express, and Discover credit cards as well
as cashier's checks, and money orders.
Purchase Orders
We offer the option to pay with a PURCHASE ORDER (15 to 30 day terms) for
larger orders. Click here to email us with Purchase Order requests. You can
also call toll free 1 866 297 2128 - we accept faxed POs, fax to 509 693-4160.
The Musical Linguist
619 Shipcreek Ave Suite 250
Anchorage, AK 99501
toll free: 866/297-2128
Shipping
All packages are shipped via First Class or Priority Mail via the U.S. Post Office. All U.S. packages contain a tracking number, but if you'd like insurance, you can email us and request this additional feature, and we'll let you know what the additional charge would be. Addresses outside the U.S. are shipped by
Air Mail, and do not contain tracking numbers. If you live abroad and want a more secure form of delivery, please contact us for a shipping quote. All products ship from our Seattle office,
normally within 1 to 2 days of your order being placed. If you don't receive
a shipping confirmation from us, please submit
a support ticket.
Returns Policy
Customer satisfaction is our number one concern. All orders
are checked for accuracy and each item is carefully inspected
before being shipped. However, in the event there is a problem
with your purchase, our goal is to make an exchange or credit
as easy as possible.
Items will be automatically accepted for replacement or credit
for any of the following reasons:
- The item received was damaged.*
- The item received was defective.*
- The incorrect item was shipped.
*Damaged and defective item claims must be reported immediately to both our Customer
Service department and to
the shipping carrier
within 48 hours of delivery to qualify for replacement or credit. You must keep the
damaged packaging for possible inspection.
Conditions:
- Return authorization permission is required in advance
for all returns.
Contact us to obtain this permission.
- Returns must be received within 20 days of the sale for
replacement or credit and must be in the original
packaging. Items received after 20 days from the sale will not
be accepted.
- We can only process returns for items purchased and
shipped from our websites.
The customer is responsible for the package until it is safely received
by The Musical Linguist/Spanish Online
Address returns to:
The Musical Linguist
#354
14419 Greenwood Ave N Ste A
Seattle, WA 98133
Once a return is authorized, the customer must take all
necessary precautions to guarantee the prompt and safe
delivery of the item being returned. We cannot
issue a replacement or credit if the return is not received.
After receipt and inspection of the return, a credit will
be issued within a maximum of 10 days.
For more information, contact us
Lost or stolen shipments
If USPS tracking confirms an order has been delivered, and you are not in receipt of it, then any dispute you have must be addressed with USPS directly. Delivery is assumed and designated as such by The Musical Linguist/Spanish Online and the customer to be complete when confirmed as delivered by the USPS tracking system. Customers assume all risks and responsibility for the safety of a shipment upon delivery. The Musical Linguist/Spanish Online cannot be responsible for theft or loss of delivered goods, and assumes no such liability.
Mail theft and mail fraud (i.e.: the false reporting of stolen or unreceived mail) are federal crimes. We are happy to assist USPS authorities and our customers by providing any documentation that may be helpful in reporting and/or recovering a lost shipment.
Misaddressed shipments
Our shipping labels reflect the "ship to" address as entered
by the customer at the time of ordering. In the event that an
incorrect address has been entered by the customer,
The Musical Linguist/Spanish Online assumes no responsibility for the delivery of
the order. In the event that a misaddressed shipment is
returned, customer will be charged any fees incurred for
return postage due. Upon return of any misaddressed shipment,
customer will have the option of having the order reshipped to
the correct address (new shipping charges apply), or
cancelling their order, whereupon a charge-back will be
applied to their credit card for the cost of goods only
(we cannot credit for shipping charges on goods shipped)
—minus a 15% restocking fee.
